All orders will usually be dispatched from Sydney, Australia within the next business day of the order being placed. Some exceptions may apply during promotional and busy holiday periods. You will be notified via email once your order has been dispatched along with tracking details.
Australian and New Zealand orders
Shipping fees Australia wide will depend on item size and weight.
You will be notified when your order has been dispatched and you will receive a link to track your order.
There may be further delays if your package is being held in customs. Customers are liable for customs and duties in their country and will be contacted by local customs agencies directly to settle these charges.
We are unable to ship certain items due to size, couriers will be available upon request.
All orders delivered to incorrectly written shipping addresses will not be the responsibility of MS HARGRAVE to follow up lost or missing shipments.
RETURN & EXCHANGE POLICY
We offer returns for change of mind purchases. Please notify us within 14 days from the receipt of your goods if you would like a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately we are unable to accept returns on sale or promotional items unless faulty.
To complete your return, please send an email to us at: email@example.com with your name, order number and reason for return.
Once your eligibility for return has been approved please send your item back to us preferably using a tracked method. We can not accept responsibility for lost packages on their way back to us.
Please note: If you paid for shipping on your original order, you will not be refunded this amount. You will only receive a refund for the purchase price of the returned item. Exceptions apply if product is defective or faulty when received.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For all returns, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note due to different credit card companies and banks it may take up to 2 weeks for your refund to appear.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Only full priced items may be refunded, unfortunately sale and promotional items cannot be refunded unless faulty.
If you would like to make an exchange, please return the item you no longer require. Once received we will issue you a credit note for the value of your returned item and you can place a new order on the website. If items are defective or damaged they will be replaced at our cost. Please email us at email@example.com to initiate the process.
Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at firstname.lastname@example.org with your name and order number and we will review your case.
If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.